Terms and Conditions

Refund Policy

Sugarland Creatives ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.

In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.

If approved, all purchases above $15,000 will be refunded in equal monthly installments of $5000.

In case of any dissatisfaction from any design services provided by Sugarland Creatives, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, refund will be applicable the same as it is on the single packages.

Your refund would be processed as per the chart below:

All refund requests will be fulfilled as per the following arrangement:

• If request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).

• If request for refund is made within 48 hours of the initial design delivery, you would be eligible for 66% refund (less 10% service & processing fee).

• If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).

• No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

• All refund requests should be communicated to the support department. Sugarland Creatives, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

If you would like to request a refund on a charge you received from Sugarland Creatives Inc click on the following link Request A Refund

How to claim your refund

All refund requests will be fulfilled as per the following arrangement:

1. Claim your refund specifying your concern by contacting us via phone, chat or email.

2. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, your design rights would be obtained by Sugarland Creatives and you would not be able to display any version of the design sent by company. Let us also specify that:

3. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.

Account Area

The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.

• The designs are created after a thorough research which ensures the design quality and uniqueness.

• 100% Satisfaction Guarantee

• The free multiple revision offer as per specifications ensures that you get 100% satisfaction.

• We rework the ordered design and keep on revising it until you are 100% satisfied.

• We offer free complete coordination with your printing company, if required.

Delivery Policy

All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.

All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.

We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your order.

We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $75 extra! For further assistance, contact us at 24/7 Customer Support.

Record Maintenance

We keep a record of your finalized design once we provide you the final files.

If you require the final files again in the future we can send them to you at your request.

Communication Policy

YOU agree that Sugarland Creatives is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. "..@info@example.com" or/and any toll free number that is not mentioned on our website. Sugarland Creatives should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or/and via toll free number i.e. already mentioned on Sugarland Creatives Website.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.

Reactivation Policy

We won't entertain or refund any orders if the client stays non-responsive for 45 Days but the client can send us an email to hold the project if there is some personal issue. Also if the client is non-responsive for more than 45 Days then the client has to pay an extra caution fee i.e. $150 for re-initiating the project.

Third Party Terms of Use

Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third party terms are subject to change at such third party’s discretion.